Warranty

Warranty

We stand behind the quality and craftsmanship of every NED piece. Use the filters below to jump to what you need. This warranty is in addition to your rights under the New Zealand Consumer Guarantees Act 1993.

Warranty

Warranty periods

Every full-priced NED piece is covered against manufacturing defects in materials and workmanship for the periods below, from the earlier of delivery or collection, in a normal domestic setting.

Indoor furniture 2 years — structural (frame & joinery)
Outdoor furniture 2 years — structural (frame); weather, UV & fade excluded
Upholstery & components 1 year — foam, fabric, leather, seat mechanisms, drawer runners
Ex-display & samples 1 year — all components
Commercial / contract use 12 months — structural (frame) only
Warranty

What's covered

The structural warranty covers genuine defects in the frame and joinery — the manufacture and materials of the load-bearing structure.

Our remedy

If a defect is confirmed, we'll repair or replace the item, or the faulty part, at our discretion.

Not structural

Cover doesn't extend to the surface, finish, decoration, fabric or natural cracking — see exclusions.

Who's covered

The original purchaser, with proof of purchase. The warranty isn't transferable to later owners.

Your statutory rights

This warranty is in addition to — and doesn't limit — your rights under the Consumer Guarantees Act 1993.

Warranty

Commercial & contract use

Our standard warranty applies to personal, domestic and household use only.

Commercial cover

Furniture used in a commercial, hospitality, rental or income-generating setting carries a limited 12-month structural (frame) warranty.

Not included

Upholstery, fabric, foam, finish and surface wear are excluded from commercial cover.

Buying for a project?

Talk to us at hello@nedcollections.co.nz before ordering and we'll help you spec the right pieces.

Warranty

What's not covered

Natural materials and everyday use bring character and change over time. The following sit outside the warranty.

Fair wear & tear

Foam softening, cushion creasing, and fabric pilling or stretching over time.

Fading & discolouration

Fading or UV / sun damage to fabric, leather or timber.

Natural character

Grain, movement, cracking or bowing in timber from humidity or temperature; variation in stone, marble, leather, metal, ceramic and cane / wicker.

Misuse & neglect

Damage from accidents, misuse, or not following our care guides.

Transport & treatments

Damage during customer-arranged transport or storage; spills, moisture, scotchgard or aftermarket treatments.

Incorrect use

Indoor furniture used outdoors — only items listed as outdoor-suitable are warranted for outdoor use.

Warranty

Transit damage & claims

A quick check on arrival keeps things simple if something isn't right.

1. Check on arrival

Inspect your order when it arrives. Report any transit damage or visible fault with photos within 7 days of delivery or collection.

2. Get in touch

Email hello@nedcollections.co.nz with your order number, a description of the issue, and photo or video evidence.

3. We'll sort it

We'll assess whether it's a manufacturing defect or normal wear, then repair or replace the item or part.

Still have a question about your warranty? Get in touch at hello@nedcollections.co.nz or visit our Christchurch showroom.

We're here to help

If you have any questions, drop us a line below and we will do our best to give you the guidence your after.

We will get back to you as soon as possible.