Handling & Shipping

Oversized items delivery cost

Delivery charges for oversized items are based on postcode and product volume. Charges are displayed on both the product page and checkout page prior to payment.

Order processing

Orders are processed and packaged at our Christchurch warehouse between the hours of 7:30am - 3pm. Orders placed during the weekend or public holidays will be processed the next business day.

During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.

Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link.

If your order contains both furniture and homeware items, you may receive multiple deliveries as these are managed by separate delivery partners.

When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.

Delivery within timeframes

Estimated courier times are 1-3 business days for South Island and 3-5 business days for North Island. Rural deliveries will take an extra 2-3 days. Please keep in mind this does not take into account order processing time.

Furniture deliveries

We currently only send furniture to New Zealand addresses.

Furniture orders have longer processing times as our warehouse team will quality check each furniture item before dispatching your order. Your furniture order will be processed between 2-4 business days at our Christchurch warehouse.

Once your furniture delivery has been dispatched by our warehouse, you will receive a dispatch email containing a tracking link. You will also get a phone call from our furniture delivery provider a few days later so they can arrange delivery with you directly.

Furniture deliveries can take up to 10 business days, depending on where you are located. Our furniture carrier only delivers between Monday and Friday. If you have a specific delivery date and time or want to request a weekend delivery, please contact our customer service team before placing your order so we can make sure we can meet your requirements.

Please do not accept the delivery if the furniture item is damaged. As soon as you discover the damage, please take photos and email them to hello@nedcollections.co.nz along with your order details. We will endeavour to get back to you as soon as possible.

International delivery

At this stage, we do not offer international shipping outside of New Zealand.

Returns process

If you wish to return or exchange your online order, please view our returns process. You can return or exchange an item purchased through our online store within 14 business days (with the exception of sale items). Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty.

Delivery issues

If you haven’t received your parcel after the expected delivery time, please check its progress via the tracking link in your order confirmation email. If you can’t find your tracking link or there’s a delay or problem with the shipping, please email hello@nedcollections.co.nz with your order details and we’d be happy to look into it for you.